Receiving Support

Receiving Support from MoeDesigns.
We at MoeDesigns pride ourselves on providing fast and efficient support for our products to ensure that you are getting the most out of what you pay for. With all the different browsers, operating systems, and available templates out there, we are bound to have situations arise that need our attention. Here are the steps to get the best possible support you can from us.


Step 1: Check the Documentation

Step 2: Check the F.A.Q. (Frequently Asked Questions

Step 3: Submit A Ticket

If you do not find an answer to your question on either of the links above, please use our Ticketing System to submit a trouble ticket.  Trouble Tickets are great because they not only tell us your problem, but allow you to tell us how well we solved your issue.

When submitting a trouble ticket please provide the following information:

1. Name of the module (ie: MoeScroll Advanced )
2. Version of the module (ie: 2.15.17 )
3. URL of a test page where we can see the error.
4. The Browser / Browser Version / Operation System you are using (ie:  Internet Explorer / 7.0 / Windows XP )
5. Administrator Credentials.  This is optional but if you create a temporary administrator account to let us review your settings, it makes the debugging process much quicker and easier.

To submit a ticket, please have all the above information ready and follow the link below:

Remember, we are here to make things work for you.  If you are finding that one of our products lacks a specific feature or does not quite work for you, please let us know and we will do our best to add the feature or modify the product for your liking!

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