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Recieving Support from MoeDesigns.
We at MoeDesigns pride ourselves on providing support for our products to ensure that you are getting the most out of what you pay for. With all the different browsers and operating systems out there today there are bound to be unforseen errors that come up. Here are the steps to get the best possible support you can from us.
If you are having a problem with MoeScroll Advanced please check here first:
http://www.moedesigns.com/documentation/19-moescroll-advanced-for-joomla-15/40-possible-error-messages-moescroll-advanced
When problems do arrise that could be common we try to add it to this article so you can find the answer easily.
Other documentation can be found here:
http://www.moedesigns.com/documentation
If you do not find your answer on either of the links above, please use the 'Contact Us/Support' link in the navigation bar to send us a description of the problem.
http://www.moedesigns.com/component/contact/4-MoeDesigns/2-help-a-support
When sending a support request please provide the following information:
1. Name of the module (ie: MoeScroll Advanced )
2. Version of the module (ie: 1.6.10 )
3. URL of a test page where we can see the error.
4. The Browser and Operation System you are using (ie: Internet Explorer 7.0 / Windows XP )
5. Administrator Credentials. This is optional but if you create a temporary administrator account to let us review your settings, it makes the debugging process much quicker and easier.
Remember, we are here to make things work for you!
MoeDesigns - Support
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